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Support

Welcome to Kuramo

Contact Us

Have questions or feedback? We'd love to hear from you.

support@kuramo.app

Quick Links

Frequently Asked Questions

How do I use the Premium Plan free trial?

First-time Premium Plan subscribers receive a 14-day free trial. During this period, you can access all Premium features.

If you cancel at least 24 hours before the trial ends, you won't be charged.

How do I cancel my subscription?

iOS:

Settings → [Your Name] → Subscriptions → Kuramo → Cancel Subscription

Android:

Google Play Store → Menu → Subscriptions → Kuramo → Cancel Subscription

After cancellation, you can continue using Premium features until the end of your current billing period.

Are there limits on AI features?

Free Plan: AI features are limited to 1 use per day.

Premium Plan: Unlimited AI feature usage.

AI features include recipe URL analysis, recipe image analysis, and automatic item categorization.

How do I use the family sharing feature?

Premium Plan users can share shopping lists with up to 5 family members.

To share:

  • Open the list you want to share
  • Tap the share icon
  • Send the share link to family members

Shared members can view, edit, and delete items in shared lists.

Can I backup and restore my data?

Kuramo data is automatically saved to the cloud (Firebase).

If you're signed in with a Google or Apple account, your data will sync when you sign in on a new device.

For anonymous accounts, data may be lost if the app is deleted. We recommend linking your Google or Apple account.

Can I get a refund?

Refunds are subject to Apple App Store or Google Play Store refund policies.

iOS: Submit a refund request at Apple's "Report a Problem"

Android: Request a refund at Google Play Refund Request

System Requirements

iOS: iPhone with iOS 15.0 or later

Android: Android 8.0 (API Level 26) or later

Network: Internet connection required

When Contacting Support

Please include the following information for faster assistance:

Security Notice: We will never ask for your password or credit card information via email. Be cautious of suspicious messages.

Still Need Help?

Feel free to email us. We typically respond within 1-2 business days.

support@kuramo.app